Shipping Policy

Order Processing

All orders are processed within 1–2 business days of being received.

Once your order has shipped, you will receive a separate email with your tracking number.

Orders are processed and shipped Monday through Saturday. Public holidays are excluded.

Delivery Time

The estimated delivery time is 4–10 business days after order processing is complete.

Please note that the delivery time provided is an estimate. In exceptional cases, delivery may take longer due to unforeseen circumstances, increased shipping volume, local holidays, customs clearance, or delays with the shipping carrier.

We work with carefully selected external shipping and logistics partners to ensure safe and, where possible, timely delivery of your order.

Tracking Information

Your tracking number is usually activated within 1–2 business days after your order has shipped.

Tracking information will be sent to the email address you provided at checkout.

Please make sure your email address is correct. If you do not receive a shipping confirmation, please also check your spam or promotions folder.

At certain stages of transit, tracking information may not update immediately. This does not necessarily mean your delivery is delayed.

Delivery Address

The customer is responsible for providing a complete and correct delivery address when placing the order.

If an order cannot be delivered due to an incorrect or incomplete delivery address, any resulting additional costs for redelivery or reshipment may be charged to the customer.

Reshipment can take place once the correct delivery address has been confirmed and any additional shipping costs, if applicable, have been paid.

This does not apply if the address or delivery error was caused by Allura Outlet, a service provider engaged by us, or the shipping company.

Delayed or Non-Delivered Orders

If your order has not arrived within the stated timeframe, please first check the tracking information.

Then contact our customer service and provide your order number and the email address used, so we can check the delivery status.

Please note that we have limited influence over delays caused exclusively by external shipping providers, customs authorities, or unforeseen events. However, we will support you in resolving your delivery issue.

Damaged or Incorrectly Delivered Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Please provide your order number and, if possible, include clear photos of the item and packaging, so we can review the issue and offer a suitable solution.

Additional Information

Shipping updates and important information about your order will be sent to you by email.

If you have any questions about your order, shipping, or delivery, please contact our customer service at:

Email: support@alluraprime.com